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Give With Confidence

Give to charity with confidence

Click Collection supports the Fundraising Standards Board (FRSB) Give with Confidence campaign.

Over the past few years, household collections of clothing and other goods have become commonplace. Many charities run collections that help to raise vital funds for the good causes they represent.

Sadly, some bags intended for charity are being stolen by thieves and fraudulent collectors, costing UK charities many millions in lost income each year. Many residents are now understandably nervous of donating goods in this way and this could lead to an even greater loss of income for charities.

Alistair McLean, Chief Executive of the Fundraising Standards Board, adds: The real crisis is that charities need donors' confidence and support now more than ever. While charity bag crime is a worry for all, we ask donors to remember that the large majority of collections are legitimate and that charities rely heavily on this income stream.

Click Collection is supporting the Bogus Bags campaign, led by the FRSB and supported by the Institute of Fundraising, Charity Retail Association and Textile Recycling Association. The campaign aims to help the public give confidently to the charities they care about. Here is their advice and how Click Collection supports it:

FRSB Give with Confidence advice What Click Collection does
Check – Legitimate charity collection bags will clearly state what organisation(s) funds are being raised for and feature a charity number registered at Click Collection bags are all generic since we support all UK charities. We identify the charity you are supporting when you schedule a free home collection. You will print a barcode label that you stick to the bag. The barcode label has the charity name and charity number printed on it.
Look for the tick –The FRSB tick logo indicates that the charity is signed up to fundraising regulation and industry standards. Click Collection is a member of the FRSB and Institute of Fundraising. You can find the FRSB tick logo on our website, emails, leaflets and bags.
Call – There will be a working landline telephone number on genuine fundraising materials for you to call. You can call Click Collection on our freephone number 0800 044 5801 or via email - Remember you are booking the collection at your convenience in a safe place for collection, therefore reducing the chance of theft.

After making these checks, if you think that a collection is not legitimate, you can report any suspicions of theft to the local police and bogus collections to Action Fraud on 0300 123 2040.

For more information, see